Carbon Black provides diagnostic scripts for each supported platform. These make it easy to collect the information most commonly required for troubleshooting.
Step 1: Navigate to the Carbon Black Directory
Open Terminal and change to the Carbon Black installation directory:
Step 2: Execute diagnostic script
The script requires elevated permissions to gather certain files.
The diagnostic package will be created in the current working directory, named using the following convention:
Step 3: Send The File
Send the file to your Red Canary Incident Handler from the portal via Administration > Share a File.