Carbon Black provides diagnostic scripts for each supported platform. These make it easy to collect the information most commonly required for troubleshooting.

Step 1: Execute the Diagnostic Script

Run the following command in a terminal session as root:

opt/cbsensor/sensordiag.sh 

When complete, the diagnostic package will be created in the local working directory named as such:

sensordiag_<Hostname>_<SensorVersion>_<TimeStamp>.tgz 

Step 2: Send The File

Send the file to your Red Canary Incident Handler from the portal via Administration > Share a File

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