Red Canary support sometimes makes third-party EDR/EPP sensor version recommendations. This article outlines Red Canary’s recommendation policy.

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Red Canary support might recommend that you upgrade to a certain version of your third-party EDR/EPP sensor. However, it remains your responsibility to vet and test any planned updates before installation.

Why did Red Canary support recommend a particular sensor version?

In general, Red Canary recommends updating to the latest version of the sensor. Red Canary might recommend a sensor version based on any or all of the following factors:

• Our support team’s understanding of currently supported versions.
• Latest version recommendations from the third party responsible for the sensor.
• Known issues with old and outdated sensor versions.
• Information provided by third-party release notes.
• Information shared by our partner managers or third-party support teams.

What is Red Canary responsible for?

Red Canary assumes no responsibility for issues with third-party sensors. Because we don’t rigorously test every available sensor version, we aren’t aware of every issue. Additionally, Red Canary isn’t responsible for notifying you of critical issues in third-party products.

Always vet and test any software before installing it in your environment. If you have questions or concerns, don’t hesitate to reach out to our support team for assistance.