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2FA Reset Request for Crowdstrike

  • Updated .

Issue

I am need to reset my 2FA to access my Crowdstrike instance.

Environment

Crowdstrike

Resolution

If you need to have your 2FA token reset -- whether it's because your existing 2FA application has fallen out of sync, or you have received a new device -- there are two ways you can reset your 2FA.

  1. Self-service:  You can initiate this yourself from your User Profile.  This would be useful if you know you are changing to a different device or 2FA application with which you will be generating 2FA tokens.  Getting a new phone?  This is the route to go.
  2. Administrator assistance:  If you are unable to initiate this yourself from your User Profile because your existing 2FA token is not working, you will need to work with a Falcon Host user within your organization who holds an Administrator role.  For security reasons, CrowdStrike Support will not reset your 2FA for you via a Support request.  What we can do with a Support case is help put you in contact with a user in your organization with an Administrator role so they can reach out to you to assist directly.