This article covers frequently asked questions about SentinelOne data and network requirements.

Note: SentinelOne no longer supports Windows OS 2003, 2008, and Windows 7 on their premier sensor. These operating sensors can no longer send telemetry to Red Canary. We advise that you upgrade your operating system to one that supports your premier sensor.

If upgrading or migrating to a new operating system is not immediately available, we recommend you decommission the endpoint within Red Canary. Learn more about decommissioning endpoints.

What are the networking requirements for SentinelOne?

When you deploy SentinelOne sensors, you want to know all of the associated network requirements so that your sensors communicate properly and behave as expected. This list does not include Red Canary's IPs.

• Service and Ports

How do I deploy my Virtual Desktop Infrastructure? 

• To learn more about installing deploying your VDI, click here. 
• To learn more about installing Windows Agents on VM or VDI, click here.

How do I install SentinelOne Agents for Windows?

Note: The links below only work for customers leveraging Red Canary’s SentinelOne environment. If customers leverage their own environment, then they need to navigate to their OneBox help menu at the top of the SentinelOne OneBox OR leverage their access to support.sentinelone.com.

• To learn more about installing SentinelOne Agents for Windows, copy and paste the link below into a new browser window: 
  • https://usea1-redcanary.sentinelone.net/docs/en/installing-on-windows-endpoints.html

How do I install SentinelOne Agents for macOS?

Note: The links below only work for customers leveraging Red Canary’s SentinelOne environment. If customers leverage their own environment, then they need to navigate to their OneBox help menu at the top of the SentinelOne OneBox OR leverage their access to support.sentinelone.com.

• To learn more about installing SentinelOne Agents for macOS, copy and paste the link below into a new browser window: 
  • https://usea1-redcanary.sentinelone.net/docs/en/installing-on-macos-endpoints.html 

How do I install SentinelOne Agents for macOS with Jamf?

Note: The links below only work for customers leveraging Red Canary’s SentinelOne environment. If customers leverage their own environment, then they need to navigate to their OneBox help menu at the top of the SentinelOne OneBox OR leverage their access to support.sentinelone.com.

• To learn more about installing SentinelOne Agents for macOS with Jamf, copy and paste the link below into a new browser window: 
  • https://usea1-redcanary.sentinelone.net/docs/en/installing-and-upgrading-macos-agents-with-jamf.html

How do I uninstall EDR Agents from the Command Line Interface (CLI)?

Note: The links below only work for customers leveraging Red Canary’s SentinelOne environment. If customers leverage their own environment, then they need to navigate to their OneBox help menu at the top of the SentinelOne OneBox OR leverage their access to support.sentinelone.com.

• To learn more about uninstalling EDR Agents for the CLI, copy and paste the link below into a new browser window: 
  • https://usea1-redcanary.sentinelone.net/docs/en/uninstalling-agents-from-the-cli.html

How do I uninstall EDR Agents from the Management Console (MC)?

Note: The links below only work for customers leveraging Red Canary’s SentinelOne environment. If customers leverage their own environment, then they need to navigate to their OneBox help menu at the top of the SentinelOne OneBox OR leverage their access to support.sentinelone.com.

• To learn more about uninstalling EDR Agents for the MC, copy and paste the link below into a new browser window: 
  • https://usea1-redcanary.sentinelone.net/docs/en/uninstalling-agents-from-themanagement.html#uninstalling-agents-from-themanagement-console