Issue
When we deploy our Golden Image that we created with SmartDeploy, the Carbon Black Sensors are not able to connect with the Carbon Black Server.
Environment
Carbon Black EDR
Carbon Black Endpoint Standard
Carbon Black Enterprise EDR
Resolution
This is a limitation with the SmartDeploy software. SmartDeploy does not support including any AV Software or any "AV-like software" with their Golden Images.
SmartDeploy Support provided the following explanation for this: "This is a common limitation of anti-virus software in particular, as well as any enterprise software which relies on specific licensing information or other specific settings which must be applied per machine. Generally speaking, this sort of software cannot be installed in your reference VM at all, because these settings typically do not survive the Windows Sysprep process on the target machine. This means that in order to deploy images which include these types of applications, you must install them after deployment on each endpoint."
As a result, the only way to get your Sensors installed when using SmartDeploy is to first deploy your Golden/Master image, then install the Sensors using GPO, SCCM, or some other means after the fact.
Cause
The Sysprep process that SmartDeploy uses changes keysets and other Sensor configuration settings during the image creation process. As a result, the Sensor is unable to communicate with the Server.