Administrators can invite users to their Red Canary portal to and adjust their roles and access controls. Users with any Red Canary accounts will have to accept their invitation and set up their account before they can log in.

Inviting a user to Red Canary

You can invite a user to your Red Canary account. The user will receive an email with instructions for accepting their invitation and setting up their account. 

To invite a user to your Red Canary account:

1. Click your profile > Users & Roles in the site navigation.
2. Enter the email address of the user you want to invite.
3. Click Invite.
4. Assign one or more roles to the user by clicking the boxes next to each role.

What if the user accepts the invite but receives a message that the invitation has expired?

Invitations expire after 48 hours. If they are not accepted during that window, the link will no longer be valid and you will need to resend the invitation. 

To re-send an invitation to a user:

1. Click your profile > Users & Roles in the site navigation.
2. Click the link next to the message stating that the user’s invitation has expired.

How do I delete a user?

Users can be removed from your account by revoking all of their roles.

To remove a user from your account:

1. Click your profile > Users & Roles in the site navigation.
2. Click the (...) icon > Remove User.

What happens if I have access to multiple Red Canary accounts?

A user account is bound to an email address, so if your organization has multiple subdomains or accounts with Red Canary, you will have a single user account that is granted roles on both subdomains/accounts.

These attributes are associated with your account and the same across subdomains:

• Your name
• Your phone number
• Your notification preferences about status checks, detections, summaries, etc.
• API tokens
• MFA requirements