There are certain times when multi-factor authentication (MFA) should be disabled temporarily, such as when a user is setting up a new multi-factor authentication device.
Only users with the Admin role can change a user’s multi-factor authentication requirement.
Temporarily disabling multi-factor authentication for a user
You can disable multi-factor authentication to allow a user to temporarily log in without being prompted for a multi-factor authentication code.
To disable multi-factor authentication for a user:
- Click Administration > Users & Roles in the site navigation.
- Click the ... icon next to the desired user.
- Click Disable MFA.
A warning message will appear that the user does not have multi-factor authentication enabled.