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Red Canary help

Setting up a new multi-factor authentication device

  • Updated .

Multi-factor authentication (MFA) is used to further secure your access to Red Canary. When enabled, we require a time-based one-time password (TOTP) code after you enter your username and password. 

Multi-factor authentication codes can be generated by any standards-compliant multi-factor application, including:

  • Google Authenticator
  • Duo Mobile
  • Microsoft Authenticator
  • Authy

Codes can also be delivered via text message to the phone number set in your profile.

Setting up a new multi-factor authentication device

You can set up a new multi-factor authentication device to secure your logins to Red Canary.

If you are able to log in:

  1. Click Profile > Account in the site navigation.
  2. Under the Two Factor Authentication section, check Required.
  3. Verify current password by entering your current password and click Save changes.
  4. On the Now, let’s lock it down... page, download any of the listed multi-factor authentication applications to your mobile device. 
  5. Scan the QR code using your multi-factor authentication app.
  6. Enter the verification code generated by your app.
  7. Click Verify.

If you are not able to log in, and single sign-on is not enabled:

You can register a new device by resetting your password if you do not have access to the device currently used to receive TOTP codes:

  1. Visit the Red Canary login page and click Forgot?.
  2. Enter your email address and click Send me reset instructions.
  3. Follow the instructions in the Password Reset email.
  4. Once logged in, follow the instructions above, under the If you are able to log in section.

If you are not able to log in, and single sign-on is enabled:

Any user with the Admin role can temporarily disable the multi-factor requirement for your account:

  1. Click Administration > Users & Roles in the site navigation.
  2. Click the ... icon next to the desired user.
  3. Click Disable MFA.