SMS integration allows Red Canary to send SMS messages as part of an automation playbook.

Estimated procedure time: 10 minutes

Add an SMS automation action

1. In any playbook, click Add Action.
2. Click SMS, Send SMS Message, and then click Add to Playbook.
3. Enter one or more comma-separated phone numbers that should receive the SMS message. Use the complete '+' and country code, for example: +16175551212.
   
   You can change the phone number dynamically using variables. For example, you can use the variable $Detection.marked_acknowledged_by_user.phone to message the user who acknowledged a threat.
4. Enter the message you want to send.
   
5. Click Save.

When the playbook is triggered, Red Canary will send your message to the specified phone number.

What if SMS messages are not being delivered?

SMS delivery is carrier and phone dependent, so exercise caution when entering certain Unicode or reserved characters, or interpolating with fields that might contain special characters like filenames. 

If you are not receiving messages...

Be sure to check your Spam or Junk folder, and then troubleshoot as necessary by adjusting message contents or sending to a different number or carrier.

Red Canary uses a highly reliable service provider to deliver SMS codes through carriers around the world. Nearly all cases of messages not being delivered are due to a carrier blocking certain messages. Check your phone or carrier's "unknown SMS" or "spam SMS" blocking settings.