You may need to share confidential information with your Red Canary team, or your Red Canary team may need to share a file securely with you. To exchange sensitive information, share and view files directly in Red Canary.
Estimated procedure time: 3 minutes
Share a file with Red Canary
Quickly upload and share confidential files with your Red Canary team, such as debug logs or private keys, directly in Red Canary.
- Click your profile icon, and then select Share a File.
- Click Choose File.
- Select the file you want to share, and then click Open.
Note: You can share a file up to 1 GB in size. If you have a file that’s over 1GB, separate the information into different files and share them individually.
- Enter a description of the file, why you are sharing it, and your support request ticket number, if applicable.
- Click Submit.
Your Red Canary team will receive an email with a link to the file you shared and will reach out to you for additional information.
Receive a file from Red Canary
The Red Canary team uses this feature to securely share files with you. You will receive an email notifying you that you have been sent a file with a URL to access the file within Red Canary.
After receiving an email notification, you’ll have seven days to access the file before it’s removed.