You may need to share confidential information with your Red Canary team, or your Red Canary team may need to share a file securely with you. To exchange sensitive information, share and view files directly in Red Canary.

Estimated procedure time: 3 minutes

Share a file with Red Canary 

Quickly upload and share confidential files with your Red Canary team, such as debug logs or private keys, directly in Red Canary.

1. Click your profile icon, and then select Share a File.
2. Click Choose File.
3. Select the file you want to share, and then click Open.

   Note: You can share a file up to 1 GB in size. If you have a file that’s over 1GB, separate the information into different files and share them individually. 

4. Enter a description of the file, why you are sharing it, and your support request ticket number, if applicable.
5. Click Submit.

Your Red Canary team will receive an email with a link to the file you shared and will reach out to you for additional information.

Receive a file from Red Canary 

The Red Canary team uses this feature to securely share files with you. You will receive an email notifying you that you have been sent a file with a URL to access the file within Red Canary.

After receiving an email notification, you’ll have seven days to access the file before it’s removed.