You may need to share confidential information with your Red Canary team, or your Red Canary team may need to share a file securely with you. You can upload and share confidential files with your Red Canary team, such as debug logs or private keys, directly in Red Canary.

Share a file with Red Canary 

1. Click your user icon at the top right in your Red Canary, and then click Share a File. 
   
   
2. Click Choose File.
3. Select the file you want to share, and then click Open.

   Note: You can share a file up to 1 GB in size. If you have a file that’s over 1GB, separate the information into different files and share them individually. 

4. Enter a description of the file, why you are sharing it, and your support request ticket number, if applicable.
5. Click Submit. A confirmation window appears.
   
   

Your Red Canary team will receive an email with a link to the file you shared and will contact you for additional information.

Receive a file from Red Canary 

The Red Canary team uses this feature to securely share files with you. You will receive an email notifying you that you have been sent a file with a URL to access the file within Red Canary.

After receiving an email notification, you’ll have seven days to access the file before it’s removed.