You will occasionally need to securely exchange files with your Red Canary team (or vice versa) as we work together to improve your security. This exchange may be for debugging purposes, exchanging confidential / TLP:Red intelligence, etc.

Securely sharing a file with Red Canary 

You can share a file with your Red Canary team through the Red Canary platform.

To share a file with your Red Canary team:

1. Click your profile > Share a File.
2. Select a file to share by clicking Choose File.
3. Enter a description of the file and why you are sharing it.
4. Click Upload and Share.

Red Canary will receive an email with a link to the file you shared and will respond accordingly.

Our "Share a File" system only allows for up to 1GB files.  If your original zip file is over 1GB in size, you will have to break the files up into separate zip files and share them individually. 

Receiving a file from Red Canary 

The Red Canary team will also use this feature to securely share files with you. You will receive an email notifying you that you have been sent a file.

After receiving an email notification, you will have seven days to retrieve the file before it is purged from the platform.