Ask for help about a threat

When you receive notification about a threat affecting your environment, you will likely have questions, such as:

• How should I respond to this threat?
• What can I do to prevent this type of threat from happening again?
• How did Red Canary identify this threat?

Whenever you have a question about a threat that Red Canary confirms, your Red Canary team is here to help. Your incident handler can answer all of your questions, and they can connect you with others on the Red Canary team if needed.

1. In Red Canary, click Threats.
2. Click the title of the threat.
3. Click Add Note.
4. Under the Ask your Red Canary incident handler a question about this detection... section, enter text notes.
5. Click Send.