MDR Email & Productivity Suites  is licensed on a per-account basis. We count each account (de-duplicated by email address) found in telemetry and alerts when monitoring your environment towards license utilization. 

An individual usually has more than one account across platforms and applications, as detailed below:

• marvin.martian@acme.com
• Mmartian2023@acme.com
• marvin.martian@gmail.com

Each example above would count towards license utilization, for a total of three accounts.

Viewing recent license usage

The number of accounts observed is recorded on a monthly basis.

1. From the Red Canary homepage, click your user icon, and then click License Usage.
   
2. Review your monthly usage.
3. To download a CSV of your User license usage, click Download.

What happens if I exceed my license amount?

When you exceed your license amount, Red Canary continues processing data received from all your accounts. We do not want an increase in usage to harm your security.

Red Canary then reviews your usage every three months and true everything up at that time. If you had an overage, we calculate that overage and you can either increase your license amount (prorated for the remainder of your contract) or you can pay a one time overage fee. Increasing your license count is a good way to take advantage of volume discounts when available.

How is usage calculated?

License usage is measured based on the monitored accounts we see each month, which is the number of unique accounts (de-duplicated by email address) we observed in a calendar month.

What if something doesn’t add up or seem right?

Sometimes you encounter an edge case: you onboarded a new Identity provider at the end of the month, and the numbers just don't look right. To make it easier to identify those oddities, the download links above let you obtain the data that you need to run these to ground.

If something still doesn't look right, let us know and we'll get to the bottom of it.