Not Receiving Emails from Red Canary

Issue

We are not receiving emails from Red Canary.

Environment

Red Canary

Resolution

There are a few places we recommend checking on your end for emails sent by Red Canary.

• Verify that emails are not in your Spam/Junk folder.
• Have your email administrator verify that there are no issues with emails being accepted from Red Canary. You can reference your Getting Help page for information on what domains/ip addresses to add to your allow list if needed.

If you are still experiencing issues, please reach out to Red Canary support for further assistance.