Carbon Black provides diagnostic scripts for each supported platform. These make it easy to collect the information most commonly required for troubleshooting.
Step 1: Execute the Diagnostic Script
Run the following command in a terminal session as root:
opt/cbsensor/sensordiag.sh (for 6.1.x sensors)
opt/carbonblack/response/bin/sensordiag.sh (for 6.2.x sensors)
When complete, the diagnostic package will be created in the local working directory named as such:
Step 2: Send The File
Send the file to your Red Canary Incident Handler from the portal via Administration > Share a File.