Carbon Black provides diagnostic scripts for each supported platform. These make it easy to collect the information most commonly required for troubleshooting.
Step 1: Obtain the Diagnostic Tool
Step 2: Gather Diagnostics
- Once you have extracted the package, execute the binary with administrative privileges
- When prompted, press 0 to being the process.
The following could take up to 10+ minutes to finish.
Once complete, a new archive will be created in the local folder named for the time of generation:
Step 3: Send The File
Send the file to your Red Canary Incident Handler from the portal via Administration > Share a File.